Pet Age lately spoke with Blake Gipson, owner of Garden of the Paws in Colorado, to understand how he’s been in a position to flourish through these challenging occasions.
What determined the style behind the layout style for Garden of the Paws?
I wanted a “Colorado feel” with reclaimed wood accents and good, wide aisles. I wanted vibrant and airy. I decided to set up hydroponic garden towers all through the shop for men and women to choose fresh herbs from. We also have a incredibly Zen really feel with therapeutic, pet-friendly necessary oils wafting via the shop. When men and women come in, a widespread reaction is “Wow, this feels very good!” This lets me know I’m on the ideal track for this to be a good practical experience for my loyal shoppers.
How have you been in a position to overcome the pandemic?
We continue to thrive through the pandemic for two factors. A single, we comply with and exceed CDC and PACFA protocols for cleanliness and employ a probiotic disinfectant resolution applying a fogging mechanism. The surfaces stay in “disinfectant mode” for up to 5 days soon after getting fogged. Two, our shoppers are loyal and care about how we are carrying out. Their assistance has overwhelmed me with emotion when they ask at checkout, “How are you carrying out, Blake? We really like you and all that you stand for. Maintain up the terrific operate. We are right here for you.” It seriously does not get any far better than that, and it reminds me that I have an outstanding group right here at the Garden.
Why do you really feel it is significant to have a sturdy shop manager?
A sturdy shop manager leads by instance, sets expectations with employees, guarantees employees members are adequately educated on nutrition and supplements, plus we have typical educational meetings with each and every of our suppliers on a typical basis. A sturdy shop manager also knows what goods are greatest for us to carry for our place and shoppers. Garden of the Paws has an remarkable manager by the name of Chris Stahl. Chris has a sixth sense that incorporates all of the above along with a sturdy understanding of our goods and placement, which is crucial in maintaining our merchandise moving.
How would you describe the grooming practical experience that you offer you shoppers?
We take into consideration the grooming practical experience a partnership with each and every of our shoppers. When the consumer enters the shop, they verify-in at the back bar location and our groomers meet with them for a consultation. Notes are taken, hair length charts are shown to the consumer so they make a decision the length of the coat they want. Then the dog or cat is offered a treat or two and is taken to the “spa.” Unique calming oils are diffused in the spa. Garden of the Paws requires a private strategy via the whole process—one pet at a time and there are no kennels. The groomer provides all of his/her focus to the pet on the table, calls the owner 15 minutes prior to finishing so the owner has the capacity to be at the shop and prepared to choose up their pet. Our shoppers definitely appreciate this whole practical experience.
What are some of the brands and goods that have proved preferred with your shoppers?
Nature’s Logic supply an array of nutritionally comprehensive diets for dogs and cats along with outstanding supplemental goods and treats. Zignature and its Essence dog meals lines are particularly useful to us when it comes to dogs with stomach sensitivities and allergies. For cats, nothing at all tops Fussy Cat dry and canned foods. And we have an great line of raw diets in Tiki Cat Raw and OC Raw dog. One more outstanding brand for us is Open Farm. Humanely and sustainably sourced, the brand knows exactly where each and every ingredient in its meals comes from and can trace it to the precise farm of origin. These suppliers invest their time and understanding in assisting us to pass along highlights of their comprehensive dog and cat diets to our shoppers.
What motivated you to get involved with regional nonprofits?
It is an honor as a compact business enterprise to have such a big neighborhood backing so I want to return that identical really feel of assistance to our regional non-earnings and animal rescues. Because we are a pet provide business enterprise supplying the greatest wellness/nutritional options for our customer’s pets, it just appears to go hand in hand to operate with organizations in our neighborhood providing the identical solutions assisting these in will need. Prior to the pandemic, we partnered with many various dog and cat rescues to host adoption events. We are also a massive donation web page for a regional pet meals bank.