Supervisor, International Facilities Operations Canopy Development Corporation– Charlotte, NC

At Canopy Development, our objective is clear: enhance lives, end cannabis restriction, and reinforce neighborhoods. Our company believe that cannabis can be a force for great. We’re constructing a consumer-centric company that is concentrated on sharing the transformational capacity of cannabis with the world. We will accomplish this through an ingenious and disruptive portfolio of cannabis and hemp– obtained items.

With countless square feet of certified production capability and operations covering 4 continents, Canopy Development is the world’s leading cannabis and hemp business. We acknowledge that staff members are at the core of our success, and we take pride in a business culture that stresses inclusiveness, cooperation, and variety.

Our staff members originate from a vast array of backgrounds, each bringing their own special abilities and skills to the table, interacting to continue our unbelievable momentum of development. If you have an interest in constructing worldwide opposition brand names, scaling a service, and operating in a values-driven environment, we wish to speak with you!

The Chance

Canopy Development is searching for a Supervisor, Global Facilities Operations. Reporting to the Director, Global IT Operations, this person will be a tactical partner to business and supports business by making sure a steady and trusted facilities at all of our websites in N. America, Latin America, Europe, and Australia. This function needs a proactive and excited mind to assist drive the actions of quickly reacting to technical concerns affecting end users and crucial service operations.


Handles and collaborates work and staffing internationally and preserves the most affordable possible stockpile for aging occurrences and service demands
Lead occurrence action and repairing efforts as concerns develop; making sure Origin Analysis is supplied to management and logging of all occurrences and issues for constant enhancement efforts
Regularly handles locations of financial obligation, add to budget plan meaning
Releasing facilities as part of the annual Hardware Life process Refresh program and setups for brand-new websites, website growths, website retrofits and website acquisition for all centers internationally
Carry out cost-benefit and roi analyses for proposed systems to assist management in making application choices
Handling several, complicated innovations, services, and task portfolio at the same time
Maintains and implements IT policies, treatments, and other significant documents that guarantees the shipment of consistent services
Determining procedure spaces; specifying, executing and determining effectiveness of enhancement strategies
Establishes and provides metrics/status to executive management through control panels, regular monthly data, functional reports; making sure a tight tracking and follow-up to fulfill target KPIs, SLAs, and end user efficiency metrics.
Examines issue patterns and collects requirements from business to help in the consistent enhancement of the IT services
Coaches and manages the expert advancement for their group
Other tasks as appointed


College Degree in Computer Technology, Details Systems, or other associated field, or comparable work experience
5– 7 years of Business IT Operations Management experience, consisting of application of ITIL finest practices (Event, Occasion, Capability, Accessibility, Modification, Setup, and Understanding Management)
Experience with analysis, preparation, and application of ITSM efforts
Tested experience in providing high worth reports, analysis, and process/technology suggestions to management
Outstanding troubleshooting and occurrence resolution abilities
High level of analytical and independent analytical capabilities, self-direction
Strong interaction abilities and technical writing abilities
Efficient settlement abilities, able to assist in cooperation in between stakeholders with varying viewpoints
Capability to supply technical assistance in an expert way
Capability to carry out research study into technical concerns and items as needed
Previous experience in taking part in systems architecture and preparation choices

Other Information

This is a full-time function based from another location in The United States and Canada.

We value the interest from all prospects, and assure to examine all applications, however we will just be getting in touch with those who best fit the requirements. If you do not speak with us, do not worry; every resume we get is kept in our database for 6 months for factor to consider in future look for skill.

Canopy Development invites and motivates applications from individuals with specials needs.

Lodgings are readily available upon ask for prospects participating in all elements of the choice procedure.

One last note: the picked candidate will be needed to effectively total background and recommendation checks.

Thank you a lot for your interest in Canopy Development.

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