Retail Pharmacy Tech Specialist

Provides high level patient care services a majority of the time which includes, but is not limited to, medication history collection, dispensary operations, and/or sterile compounding services. Acts as a system resource for physicians, nurses, pharmacists and support staff inquiring about the feasibility and possibilities associated with prescribing and dispensing complex and compounded products.

Performs services and functions within assigned area(s) where complex pharmaceutical processes require the utilization of advanced skills and knowledge beyond those obtained as a Pharmacy Tech. Works in atypical environments such as sterile compounding, remote dispensaries, or medication history.

Under the supervision of the pharmacist, performs a variety of the following based on the primary environment; compounds prescription medication requiring the calculation of appropriate concentrations and amount of ingredients and prepares appropriate medication by selecting product, counting or reconstituting, labeling and packaging of product in remote dispensaries.

Operates appropriate equipment and utilizes technology to build compounding products in prescription processing software, maintains and creates compounding logs and records, processing and recording initial demographic, and compiles accurate and complete medication lists under the guidance of licensed pharmacist or provider.

Offers quality or process improvement ideas and techniques based on specialized skills to provide the best and accurate care for patients, to providers, and in support of the pharmacist and clinical staff. Provides input on enhancements, workflow changes, operational advancement opportunities and system wide standardization programs.

Reviews and adheres to Aurora’s policies/processes and local, state and federal regulations for complete documentation of receipt, preparation, dispensing, return and destruction of controlled substances. Keeps abreast of new regulations and impact to the organization and/or caregiver training and education.

Maintains inventory control including the ordering of ingredients, products and supplies at the appropriate level. Communicates with providers and patients regarding ordering and receiving of products. May oversee non-pharmaceutical product merchandising and front of store inventory for a pharmacy dispensing site, including ordering, merchandising, and pricing of non-pharmaceutical products.

Acts as a system resource for physicians, nurses, pharmacists and support staff inquiring about the feasibility and possibilities associated with prescribing, pricing and dispensing medication and/or compounded products.

With department leadership, develops, coordinates and modifies the staff training, orientation and technical guidance program to ensure consistency and best practices. If applicable per assigned work location and workflow scope, will promote the sale of and assist customers in the appropriate selection and fitting of diabetic footwear, submit insurance billing (Medicare, Medicaid, and commercial), as well as maintain documentation records.

May perform data entry and/or third party billing functions including: data entry of customer demographics and third-party information, obtaining prior authorizations from appropriate third-party carriers, maintaining files of prior authorization, investigating and correcting errors in submission to third parties and handling private insurance, workers compensation, and third-party insurance coverage and prescription-related issues.

May perform bank deposits, day end reports, post office deliveries, prescription billing for physicians, general housekeeping and display set up, ensuring efficient operations and appropriate overall appearance of the pharmacy dispensing site.

Scheduled Hours

Monday – Friday 8:30 AM – 6:00 PM

Includes Saturday rotation

Licenses & Certifications

Pharmacy Technician certification (CPhT) issued by the Pharmacy Technician Certification Board.


High School Graduate.

Required Functional Experience

Typically requires 3 years of experience in providing services as a Pharmacy Technician having exposure with sterile product compounding and/or automated dispensing.

Knowledge, Skills & Abilities

If applicable per assigned work location and workflow scope, diabetic shoe fitting certification is required and will be obtained through on the job training.Demonstrates proficiency and knowledge of complex pharmaceutical equipment and techniques.Demonstrates practical knowledge of handling of controlled substances with proper accountability, record keeping requirements, and operation of C-11 Safe.Knowledge of medications and their properties.Excellent communication and organizational skills.Possess strong mathematical skills.Exceptional customer service, problem resolution and process development skills.Must have high attention to detail and demonstrates ability to work independently, maintain confidentiality, and take initiative. Proficient computer skills including experience with prescription processing software (PDX or similar software), Microsoft office applications, electronic health information records, and electronic mail. Previous experience in billing third-party insurance.

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